Översikt
Vår returpolicy varar i 14 dagar. Om 14 dagar passerat sedan ert köp, kan vi inte erbjuda återbetalning eller byte.
Returer är enbart aktuella vid feltryck eller skada från vår sida. Inte om felet gjorts av kund vid beställning. Då alla band trycks på beställning och med unik text har vi ingen möjlighet att sälja dem vidare.
För att färdigställa en retur skicka ett mail To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Felaktiga tryck baserat på order
Återbetalning
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Byte
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Returer
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Behöver ni hjälp?
Kontakta oss på info@grundenten.se för frågor angående återbetalning och retur.